Where we ship from

All orders are dispatched from our fulfilment partner in South Florida, United States.

Shipping rates and delivery estimates

Rates and delivery estimates are calculated at checkout based on your delivery address, the weight of your order, and the service you choose. You will see every available option, its cost, and its estimated delivery window before you pay.

Free shipping is available on qualifying United States orders. The qualifying threshold is shown at checkout.

Processing time

Orders are processed within 1 to 2 business days, Monday to Friday, excluding US public holidays. Processing time is separate from transit time, and both are reflected in the delivery estimate shown at checkout.

International

We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom.

International orders are carried by USPS and DHL Express. Rates and delivery estimates for each available service are calculated at checkout.

International orders may be subject to import duties, taxes, and customs charges levied by the destination country. These are not included in the product price or the shipping cost, and are the responsibility of the recipient.

Pre-orders

Some Alloi Skin products are sold as pre-orders before general release. When a product is on pre-order, its product page says so clearly and carries the current details: the deposit taken at checkout, when the balance is charged, and the estimated delivery window.

You can cancel a pre-order at any time before it ships and receive a full refund of any deposit paid. If a pre-order delivery estimate moves, we will email every affected customer with the revised date and the option to cancel for a full refund.

For the current status of any individual product, see its product page.

Tracking

A tracking number is emailed the moment your order is dispatched.

Lost, delayed, or damaged shipments

Email info@alloi.skin. If a parcel is confirmed lost in transit or arrives damaged, we will replace it at no cost or refund it in full.

Address accuracy

We ship to the address entered at checkout. Please check it before completing your order. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment.

Questions

info@alloi.skin